Good day,
Is there a possibility to setup the webhook to get inbound call events for a specific user? E.g. when someone call PersonA to the Mitel phone number, we will get an api call with the call metadata. Is this something your API supports?
If not, does your software (softphone etc.) allow to set up the URL which will be triggered when the User gets an incoming call?
The idea of the above is to identify the caller in our CRM, and we want to capture the inbound call event somehow.
Hi Vlad,
Is there a possibility to setup the webhook to get inbound call events for a specific user?
The Notifications API would allow you the subscribe to an inbound call event in order to be notified when a call comes in. This would be your best bet currently, if you wanted to implement this functionality.
Workflow Studio will have an inbound call trigger that will allow you to execute a flow that you could program up to send the inbound information to a CRM, as long as this CRM has a public REST API that can be called. Again, Workflow Studio is scheduled to release in Q1 of 2025.
Thanks,
Kevin
Hi Kevin,
Please, advise how to get phone numbers for participants? I mean From and To.
For now we have only extension numbers, but we need proper full phone numbers.
For example, when we get incoming call from customer, not a Mitel user to some Mitel user, we would need Mitel user’s external/multichannel phone number and external phone number of customer.
Thanks.
